Family Communication Plan
Your family may be separated when an emergency develops in your area. How will you communicate if cell service is affected in any way? Make a family communication plan now to ensure that your family will be prepared and know what to do.
Emergency Planning
Phone Numbers
Besides storing each of these numbers in each family member’s cell phone, there should be a physical list of the following numbers. This written list can be tucked neatly in a wallet and children’s backpacks for safekeeping.
- ice contact (for first responders)
- local primary & secondary contacts
- out of state contact
- family members
- friends
- work and school
- emergency services
- local non-emergency for police
- teach kids when to call 911
Family Contact Assignments
Primary and secondary local contacts
This could be both parents or any two adults in the family. If disaster strikes and any family member is not home, agree that they will check in with the primary local contact. If that doesn’t work, move on to the secondary. If local calls are not possible at all, move on to your out-of-state contact.
Out-of-state contact
After a disaster, it may be easier to make a long-distance phone call than it is a local call. For this reason, an out-of-state contact, family, or friend, is chosen to receive safety check-in phone calls from your family. Teach your family that if local calling is not possible, and they are away from home when a disaster strikes, to call this person. This out-of-state contact’s job is to make sure all family members check in and are accounted for and share this information with the rest. Of course, this person should agree to be your contact ahead of time.
Emergency Planning
During an emergency, how will your family communicate with each other? When the cell phone system works, it’s easy. But what will you do if cell service is down and not all family members are home? Preparing for both scenarios covers the bases.
When Cell Service is Working
Here are some ways you can use your cell phone to communicate with your family or emergency response workers if calling them directly does not work but your phone has other working functions.
Call out of state contact
- If your cell phone does not work locally, it may be able to call out of state.
- This is the time you want to check in with your out of state contact and let them know your situation.
Social Media
- Update your status on your various social media pages to let your friends and family know where you are.
- After you reach a safe location, post your location, and try to coordinate a meeting spot with loved ones.
Text SHELTER to 43362
- You can text SHELTER and the zip code of your location to 43362 to see what locations near you offer shelter in times of emergencies, such as schools and faith-based organizations.
- Texting can be more efficient than calling during an emergency as the message will continuously retry sending until it is received.
Location Services
- Ensure that your phone’s emergency location service (ELS) is turned on.
- Dialing an emergency number while ELS is turned on will automatically send its location to emergency response partners, allowing them to pinpoint your location and send help.
- Most phones have ELS turned on by default underneath location settings.
Voicemail
- Your family may be able to reach your voicemail even if they can't get you directly.
- Once you reach a safe location or shelter, update your voicemail to let others know where you’re located.
Tip: The best way to extend your phone’s battery life is to turn on the low battery setting in your phone’s settings. Extending your battery life allows you to preserve your phone for as long as possible during an emergency when charging isn’t available.
When Cell Service is Not Working
Power can be lost in an emergency, and phone and cell services can be disrupted. Preparing now can provide you with alternative methods to both communicate and stay informed during emergencies.
Communication methods
There are several effective alternative communication devices available on the market today that you can store as a backup should cell phone service be disrupted. When choosing the best alternative communication methods for your family, consider the following criteria:
Some common options include FRS Walkie-Talkies, Citizens Band (CB) 2-Way Radio, HAM Radio, LTE Push-to-Talk Radios with Nationwide Range, Satellite Communicators, and Starlink Systems.
FRS Walkie-Talkies
FRS (Family Radio Service) walkie-talkies provide a simple and reliable way to communicate over short distances when cell phones are unavailable.
- FRS walkie-talkies typically operate within a range of approximately 1/3 to 1 mile under normal conditions. Obstructions like buildings or trees can affect this range.
- To maximize their utility, distribute walkie-talkies among family or friends within operational range.
- Ideal for short-range communication between family members or small groups in close proximity.
Citizens Band (CB) 2-Way Radio
CB radios allow for communication over short distances using low-powered transmitters and receivers. No license is required to operate a CB radio, making it an accessible choice for many households.
- Mobile units can reach distances of up to 15 miles, while stationary units can extend up to 30 miles. Hand-held units typically have a shorter range of 3/4 to 2 miles.
- Ideal for keeping in touch during local travel or coordinating within a small community.
HAM Radio
HAM radio, also known as amateur radio, is a versatile and powerful tool for communication before, during, and after emergencies. While it requires a license to operate and talk, anyone can listen to broadcasts, which can be highly informative during a crisis.
- HAM radios can communicate over long distances, even across states or countries, depending on the equipment and conditions.
- To obtain a license, you must pass an exam covering radio theory, regulations, and operating practices. Many resources, including books, online courses, and local amateur radio clubs, are available to help you prepare.
- Best suited for individuals interested in advanced communication and those who need to connect over extended distances.
LTE Push-to-Talk Radios with Nationwide Range
LTE push-to-talk radios cannot operate without cell service; however, they often have the capability to connect to multiple cellular LTE networks. This allows them to find an operational network even when your primary provider is down. When successful, this can provide extended communication across large parts of the country. These devices combine the simplicity of walkie-talkies with the broad coverage of cellular networks.
- Features instant communication, long battery life, and secure, encrypted conversations.
- Requires cellular service to function, making them less reliable during widespread network outages affecting all carriers in an area.
- Excellent for families or teams needing reliable communication across large distances where cellular coverage is available.
Satellite Communicators
Satellite communicators provide global communication coverage by connecting directly to satellite networks. These devices are ideal for remote areas or during emergencies when cellular networks are unavailable.
- Global coverage, including remote wilderness and oceans.
- Features two-way messaging, GPS navigation, SOS functionality, and long battery life.
- Perfect for outdoor enthusiasts, travelers, or those in areas prone to natural disasters.
Starlink Systems
Starlink is a satellite-based internet service that offers high-speed broadband connectivity. While not a traditional communication device, it can enable internet-based tools like email, messaging apps, and VoIP calls in remote areas.
- Global coverage, with a focus on stationary or semi-portable setups.
- Features high-speed internet for entire households or emergency camps.
- Requires power and setup, making it less portable than other options.
- Ideal for establishing a communication hub in remote or disaster-affected areas.
Staying informed
Knowing what is happening, getting updates, and following the direction of local government may be key to survival. There are two important things you can do to ensure this happens.
1 - Sign up for local alerts
Local alerts from the government can work even when general cell service is down.
2 - Purchase a battery & solar-powered radio
Suggestion: Ambient Weather WR-111B Emergency Solar Hand Crank Radio includes AM/FM/NOAA digital radio, flashlight, cell phone charger with NOAA certified weather alert & cables.
Emergency Planning
In the event of an emergency, you may need to meet family members somewhere else, especially if some are not at home when the emergency occurs. Different emergencies require different meeting locations. Be sure to designate at least three locations your family members are familiar with and plan to meet there depending upon which location the emergency calls for. Once these places have been chosen, write them down and make family meeting locations part of your family communication plan. Here are some general ideas. Pick specific locations that make sense for your family.
Plan 1 - Directly outside your home
Where: sidewalk in front of the house, mailbox, driveway, neighbor’s house, etc.
When:for emergencies taking place directly in the house - like a fire.
Plan 2 - Inside your neighborhood or surrounding area
Where: school parking lot, church parking lot, park playground, etc.
When: for emergencies that affect your street, your block, or other surrounding areas.
Plan 3 - Across town or further
Where: family member's home, shopping mall's south entrance, etc.
When: for broad scale evacuation orders due to wild fires, chemical spill, etc.